Summarized Information

Get in touch with us

Feel free to contact us via WhatsApp or send us an email via our contact portal or at orders@enblanc.com.

Our business hours are Monday to Friday, 9:00am – 5:00pm German time (GMT+1).

For wholesale or stocking enquiries, please get in touch with us at stockists@enblanc.com.

International Shipping Information

If you order products on our website that are to be delivered to another country, your order may be subject to import duties and taxes once the shipment reaches your country. You are responsible for paying such import duties and taxes. We have no control over these charges and cannot predict their amount. International orders may be subject to customs clearance procedures, which can cause delays beyond the originally estimated delivery times. By placing an order with us, you are considered the "importer" and must comply with all laws and regulations of the country in which you receive the goods. We are not liable or responsible if you violate such laws.

Changing or Cancelling your Order

You have the right to cancel your order within 14 days of receiving your items, without providing a reason. To exercise your right of withdrawal, you must notify us in writing (for example by email) before the 14-day period expires.

Once your cancellation has been confirmed, items must be returned within 14 days. Returned products must be unused, unworn, in their original condition with all tags attached and in the original packaging. Return shipping costs are the responsibility of the customer.

Refunds will be issued after we have received and inspected the returned items. Approved refunds will be processed to the original payment method. Please note that banks or payment providers may require additional time to display the refund.

Sale and promotional items are non-refundable and non-exchangeable. Price adjustments cannot be applied retroactively. Items returned without prior approval will not be accepted.

Custom-made or personalised items are excluded from the right of withdrawal.

If your item arrives damaged, faulty, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.

For international returns, customers are responsible for all return shipping costs, customs duties, taxes, and handling fees, which are non-refundable.

Payment Methods

Your payment will be charged as soon as your order is placed. If you need to cancel your order, please contact us first, and we will refund the amount to your account. Hassle-free returns — if an item doesn't fit or isn't right, simply send it back for an exchange or a full refund.

We accept the following payment methods:

• Payment in Advance – You will receive our bank details by email and pay before shipment.
• PayPal / PayPal Express – Payment is processed immediately via PayPal. Some PayPal customers may see additional payment options depending on their account.
• Credit Card via PayPal – Your card will be charged after the goods have been shipped.
• Direct Debit via PayPal – Payment is made via PayPal after address and credit check. Your account is debited before shipment.
• Invoice / Purchase on Account via PayPal – Requires address and credit check; processed directly via PayPal.
• Debit by Klarna – Payment is debited immediately from your bank account after confirming the order.
• Apple Pay – Processed via Apple Inc., Cupertino, USA.
• Mastercard / VISA – Payments are processed via the respective provider. Data transfers outside the EU are based on applicable privacy and security standards.

All payments are processed securely, and further details are provided during checkout.

Unforeseen Global Events

Please be aware that in the case of unexpected global events, such as COVID-19, we cannot control potential delays in transit. If your delivery is delayed, you can reach out to our Customer Service team at orders@enblanc.com or contact the courier directly for the latest updates. In such crisis events, we will do our best to manage the situation as effectively as possible.

FAQ

Our headquarters and warehouse are located in Germany. Additional information of Seventh that is publicly available can be found on our Terms and Conditions page.

If you order products on our website that are to be delivered to another country, your order may be subject to import duties and taxes once the shipment reaches your country. You are responsible for paying such import duties and taxes. We have no control over these charges and cannot predict their amount. International orders may be subject to customs clearance procedures, which can cause delays beyond the originally estimated delivery times. By placing an order with us, you are considered the "importer" and must comply with all laws and regulations of the country in which you receive the goods. We are not liable or responsible if you violate such laws.

You have the right to cancel your order within 14 days of receiving your items, without providing a reason. To exercise your right of withdrawal, you must notify us in writing (for example by email) before the 14-day period expires.

Your payment will be charged as soon as your order is placed. If you need to cancel your order, please contact us first, and we will refund the amount to your account. Hassle-free returns — if an item doesn't fit or isn't right, simply send it back for an exchange or a full refund.

en blanc ships worldwide to most locations worldwide. Please find the full list of countries by clicking on the Shipping & Return page.

Please be aware that in the case of unexpected global events, such as COVID-19, we cannot control potential delays in transit. If your delivery is delayed, you can reach out to our Customer Service team at orders@enblanc.com or contact the courier directly for the latest updates. In such crisis events, we will do our best to manage the situation as effectively as possible.

We cannot ensure free returns. To find out more about our return policy, click the Shipping & Return page.

Please be aware that in the case of unexpected global events, such as COVID-19, we cannot control potential delays in transit. If your delivery is delayed, you can reach out to our Customer Service team at orders@enblanc.com or contact the courier directly for the latest updates. In such crisis events, we will do our best to manage the situation as effectively as possible.

lease be aware that in the case of unexpected global events, such as COVID-19, we cannot control potential delays in transit. If your delivery is delayed, you can reach out to our Customer Service team at orders@enblanc.com or contact the courier directly for the latest updates. In such crisis events, we will do our best to manage the situation as effectively as possible.

lease be aware that in the case of unexpected global events, such as COVID-19, we cannot control potential delays in transit. If your delivery is delayed, you can reach out to our Customer Service team at orders@enblanc.com or contact the courier directly for the latest updates. In such crisis events, we will do our best to manage the situation as effectively as possible.

You can find our sizing charts & guides with all measurements for our products on the product page. You will also find a detailed description on the Size Guide page.

Our pieces are crafted from 925 sterling silver with a protective rhodium plating or finished in gold vermeil. These finishes significantly slow down tarnishing and help maintain the jewelry's shine over time.

While no precious metal is completely immune to natural wear, proper care and storage will ensure your pieces remain bright and beautiful for years.

For detailed information on how to take care of our jewelry click on the Jewelry Care page.